At Mimotazo, customer satisfaction is important to us. We want you to feel confident when shopping for car sheds and kids' cars through our online store. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund.

1. Return Window

Mimotazo offers a 14-business-day return window. If you are not satisfied with your purchase, you may contact us within 14 business days of receiving your order to request a return, subject to the conditions outlined in this policy.

2. Return Eligibility

To help us process your return request, Mimotazo asks that returned products meet the following conditions:

• Products should be unused and in their original condition, unless they are defective or damaged.

• Products should be returned with their original packaging, accessories, and included components where possible.

• Proof of purchase or order information must be provided.

• The return request must be submitted within the applicable 14-business-day return window.

Some products may have additional return requirements. Please contact our customer support team before sending an item back.

3. Damaged, Defective, or Incorrect Items

If your order from Mimotazo arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the product or packaging when appropriate. We will review your request and explain the available resolution.

4. How to Request a Return

To initiate a return with Mimotazo, follow these steps:

1. Contact our customer support team by email or phone.

2. Provide your order number and the reason for the return.

3. Wait for our team to confirm your request and provide return instructions.

4. Package the product securely and follow the instructions provided.

5. Once the returned item is received and inspected, we will notify you about the outcome of your request.

Please do not send products to our business address unless our team has confirmed that this is the correct return destination.

5. Refund Processing Time

Once a refund is approved, Mimotazo aims to process it within 3 days.

The time required for you to receive the refund may vary depending on the refund arrangement and any applicable processing requirements. Our customer support team will explain the next steps for your approved refund.

6. Refund Eligibility

Refunds from Mimotazo are assessed based on the condition of the returned product, the reason for the return, and the terms of this policy.

If a return is not approved, we will communicate the reason to you. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

7. Exchanges

If you wish to exchange an item purchased from Mimotazo, please contact our customer support team to discuss the available options. Exchanges depend on product availability and the circumstances of your request.

8. Return Shipping

Mimotazo offers free shipping on orders. Please contact our customer support team for instructions regarding return shipping before sending a product back. We will explain any applicable return shipping arrangements based on the reason for the return and applicable law.

9. Order Cancellations

If you need to cancel an order, contact Mimotazo as soon as possible. We will try to assist, but cancellation may not be possible once an order has been processed or shipped.

10. Contact Us

If you have questions about returns or refunds, please contact Mimotazo using the details below:

• Trade Name: Mimotazo

• Phone Number: +1 901-345-6275

• Email Address: support@mimotazo.com

• Business Address: 1710 E Brooks Rd, Memphis, TN 38116, United States

Our team is ready to assist you with your return or refund inquiry.

11. Policy Updates

Mimotazo may update this Return and Refund Policy when necessary. Any revisions will be published on this page.

Thank you for shopping with Mimotazo. We appreciate your trust and are committed to making your shopping experience as smooth and convenient as possible.