Shipping policy

 

At Mimotazo, we aim to make your shopping experience convenient and straightforward. This Shipping Policy explains how we process and deliver orders for our car sheds and kids' cars.

1. Shipping Costs

Mimotazo offers free shipping on orders. We aim to make shopping easier by providing free shipping without additional standard shipping charges.

Any applicable taxes or other charges, where required, will be displayed during checkout.

2. Order Processing and Handling Time

Orders placed with Mimotazo generally require 1–2 business days for handling and processing.

During this period, we prepare your order for shipment. Business days typically exclude weekends and applicable public holidays.

Please ensure that your shipping address and contact details are correct when placing your order to help avoid processing or delivery issues.

3. Transit Time

After your order has been processed and dispatched, the estimated transit time is 3–5 business days.

Transit time refers to the time your package spends in the shipping process after dispatch. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other unforeseen circumstances.

4. Estimated Delivery Time

At Mimotazo, our estimated total delivery time is 5–8 business days, including handling and transit.

  • Handling time: 1–2 business days.

  • Transit time: 3–5 business days.

  • Total estimated delivery: 5–8 business days.

These timeframes are estimates and are not guaranteed delivery dates.

5. Order Confirmation

After placing an order with Mimotazo, please check that your contact details and delivery address are accurate.

We may contact you by phone or email if additional information is needed to process or deliver your order.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your delivery information, please contact Mimotazo as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

7. Delayed or Missing Shipments

Although Mimotazo aims to deliver orders within the estimated timeframe, delays may occasionally occur because of carrier disruptions, severe weather, incorrect addresses, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated 5–8 business days, please contact our customer support team for assistance.

8. Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Mimotazo as soon as possible.

Include your order number, a description of the issue, and photographs of the item or packaging where appropriate. Our team will review your inquiry and explain the available next steps under our applicable policies.

9. Returns and Refunds

Mimotazo provides a 14-business-day return and refund window, subject to our Return and Refund Policy and applicable law.

Once a refund is approved, we generally process it within 3 days. Please contact our customer support team before returning an item to receive the appropriate instructions.

10. Contact Information

If you have questions about shipping, delivery estimates, or an existing order, please contact Mimotazo using the details below:

  • Trade Name: Mimotazo

  • Phone Number: +1 901-345-6275

  • Email Address: support@mimotazo.com

  • Business Address: 1710 E Brooks Rd, Memphis, TN 38116, United States

Our team will be happy to assist you with your shipping inquiry.

11. Changes to This Shipping Policy

Mimotazo may update this Shipping Policy when necessary. Any changes will be published on this page with an updated revision date where appropriate.

Thank you for shopping with Mimotazo. We appreciate your trust and look forward to delivering your order as smoothly as possible.